Tracking Your Order
Beyond Fashion sends orders with either DHL/UPS. All packages are insured and have a tracking number so the package can be traced. As soon as your order ships, we will send you a shipping confirmation email containing the tracking number. You can click on the link in your shipping confirmation email to locate your package.
Continental US orders: in-stock orders are processed within 5-7 business days
Continental US Orders: Free Domestic Shipping.
All orders above $150 to Alaska/Hawaii/U.S. Territories qualify for free shipping.
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Beyond Fashion. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Beyond Fashion delivers these items to the carrier.
Return and Exchange Policy
Beyond Fashion will gladly accept returns of unworn, unwashed, or defective merchandise returned within 30 days of original delivery date for a full refund under the policy terms described below.
Final Sale Merchandise: Gift cards, discounted merchandise (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged. Price adjustments to final sale merchandise are not available if the merchandise has already shipped.
Damaged or Defective Merchandise: Please contact customer service to report any damage or defects immediately. Damaged or defective merchandise should be promptly shipped back to Beyond Fashion for replacement. Defective merchandise will not be accepted after 30 days past the original delivery date. Please note that you are responsible for the product until it reaches us.
Returns (Continental U.S. Orders Only)
Please contact Beyond Fashion customer service team to arrange return shipping at your cost for qualifying merchandise.
Customer service hours:
Monday-Friday: 9:00 AM – 5:00 PM PST
You will be required to provide your order number and zip code and select a reason for your return.
If your item meets our return criteria you will be able to download and print a return shipping label via the above link. All orders are subject to a flat rate of USD $12.75 for return shipments. The return fee will be deducted from the amount of your refund.
We offer self-service exchanges, please contact Beyond Fashion customer service team to arrange exchanges.
Customer service hours:
Monday-Friday: 9:00 AM – 8:00 PM PST
Refunds will be processed once your return has been received at our warehouse, it can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued.
Returns of items purchased with a promotion code
If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the requirements for the discount code. This means that if the items returned bring the remaining order quantity or spend below the minimum purchase requirements of the discount code then the discounted amount will be deducted from your refund. For example, returning an item purchased as part of a minimum quantity promotion (e.g. buy X quantity to save Y% on your order) will nullify the discount on the entire order.
In Store Purchases
We offer exchange and refund by the original payment method of unworn, unwashed, or defective full-priced merchandise. Discounted (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged.
Valid identification is required for non-receipt returns and includes: driver’s license, state ID card, passport, or military/government ID.
If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact us at email@example.com